FAQ
🐶 How long does shipping take?
All of our items are made especially for you after your order is placed.
- Processing time: 2–5 business days
- Shipping time: 5–10 business days after processing
You’ll receive a tracking number as soon as your order ships.
📦 Are your items made to order?
Yes! Many of our products are made to order, which helps reduce waste and allows us to offer a wider variety of designs.
Because of this, slight variations in color or placement may occur — and that’s part of what makes each item special.
🎨 Will my item look exactly like the photos?
We do our best to display product colors accurately, but colors may vary slightly depending on screen settings and lighting.
Mockups are used for display purposes, and the final product may have small variations.
🔁 What is your return or exchange policy?
Because our items are made to order, we do not accept returns or exchanges for reasons such as incorrect sizing, color preference, or change of mind.
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right.
🐾 What if my order arrives damaged or incorrect?
We’re so sorry if that happens — it’s not the experience we want for you.
Please email us at hello@mellowpupstore.com with:
- Your order number
- A description of the issue
- Clear photos of the item
Once confirmed, we’ll offer a replacement or refund at no extra cost.
📧 How can I contact you?
You can reach us anytime at:
We typically respond within 1–2 business days.
🛍️ Can I change or cancel my order?
Because orders begin processing quickly, we may not be able to make changes or cancellations once an order is placed.
If you need help, contact us as soon as possible and we’ll do our best to assist.
💛 Who is Mellow Pup for?
Mellow Pup is for dog lovers, corgi enthusiasts, and anyone who appreciates cozy, joyful designs inspired by our favorite four-legged friends.
We’re so glad you’re here 🐶✨